Booking.com

is this company legit or a scam?

Booking.com is praised for its user-friendly interface, competitive pricing, and flexible cancellation options. It is ideal for travelers who prioritize ease of booking and a wide range of accommodations. Some drawbacks include inconsistent customer service, potential overbooking, and occasional refund delays. Overall, it is well-suited for budget-conscious travelers who want convenience and variety but may need patience when resolving issues.

Most complaints about this company fall into two categories. First, it is almost impossible to speak with a live representative which is very frustrating to consumers. And, second, many reviews state that in real life, the posted accommodations look nothing like the pictures on the website.

Pros:

• User-Friendly Interface: Many travelers find Booking.com easy to navigate, offering a seamless booking experience.
• Competitive Pricing: The platform often provides affordable accommodation options, making it appealing for budget-conscious travelers.
• Flexible Cancellation Policies: Booking.com frequently offers accommodations with free cancellation, providing flexibility for travelers.

Cons:

• Customer Service Challenges: Some users report difficulties in reaching customer support and receiving timely assistance.
• Inconsistent Refund Processes: There are instances where travelers have faced delays or complications in obtaining refunds.
• Potential for Overbooking: A few customers have experienced issues with overbooked accommodations, leading to last-minute changes.